Retail tenants don't churn because of rent. They churn because of friction.

RE-TEC was purpose-built for retail. Engage, Turnover Reporting and Customer Behaviour Analytics together solve the three biggest operational problems retail landlords face: tenant experience, financial transparency and catchment intelligence.

The sector challenge

Retail is the most operationally complex commercial real estate sector in South Africa. High tenant counts. Constant turnover. Daily incidents. Variable rent tied to turnover. Anchor-vs-line-shop dynamics. Marketing levies. Promotional calendars. Trading-hour exceptions. Centre management teams running hot. And tenants, many of them franchisees or multi-site operators, experience all of the above through a fragmented and frustrating set of touchpoints.

How RE-TEC helps

RE-TEC connects the operational layer that retail has been missing. One platform across leasing, tenant engagement, turnover, onboarding and catchment insight, built for the daily reality of running a centre, not the theoretical reality of running a building.

Lifecycle management built for retail

Retail moves fast. The platform handles every stage of the tenant lifecycle on the operational realities of running a centre - variable rent, turnover capture, marketing levies, anchor dynamics and high tenant counts.

Stage 1

Attract

Brand-affinity leads matched to vacant units.

Vacancy marketing across centre websites and broker portals
Brand-affinity matching from CBA tenant pipeline data
Anchor, line-shop and kiosk vacancy management

Stage 2

Screen

Retail-grade vetting in minutes, not days.

Automated FICA, AML and credit checks
Multi-store brand performance benchmarking
Group covenant and parent-company risk profiling

Stage 3

Lease

Built for variable rent and centre mechanics.

Turnover-rent clauses and escalation patterns
Marketing levy, promo fund and trading-hours setup
Anchor, line-shop, kiosk and franchise lease templates

Stage 4

Engage

Centre-grade tenant experience.

Branded tenant portal with self-service for retailers
Incident, maintenance and request management
Trading-hour and centre event communications

Stage 5

Connect

The daily operational backbone of a centre.

Turnover capture, validation and dispute workflows
Utility recharge, marketing fund and recovery management
Trading-hour exceptions, events and promotional calendars

Stage 6

Analyse

Footfall, turnover and sentiment in one place.

Tenant performance vs centre and market benchmarks
Cross-shop, brand-affinity and catchment analytics
CBA mobility data on visitors, draw and frequency

Stage 7

Renew

Renewal decisions on retail evidence.

Turnover-driven renewal recommendations
CBA performance signals and replacement pipeline
Multi-centre renewal coordination at portfolio level

See this on your portfolio

Book a 30-minute walkthrough of how RE-TEC runs every stage across your retail portfolio.

Talk to our team

Data-Driven Leasing Intelligence

For Retail properties, standalone research gives you a snapshot and turnover data gives you history. RE-TEC intersects both - embedded and actionable inside the Retail workflows where decisions are made.

Who Should Be in This Centre?

Tenant Mix Strategy

CBA mobility data reveals who visits and where from
Brand Affinity and Cross-Shop uncover category gaps
Demographics and expenditure data profile your catchment
Home Draw shows where customers actually live

What Should They Pay?

Risk-Adjusted Pricing

Turnover data benchmarks against market performance
CBA footfall and trading density validate pricing
Financial risk scoring from automated screening
AI scenario modelling for optimal rental structures

Should We Keep Them?

Renewal & Replacement

Turnover tracks tenant performance over time
CBA behaviour analytics measure real engagement
RADAR benchmarks centre vs market performance
Intersected data powers renewal recommendations

Retail tenant using the RE-TEC mobile interface in a shopping centre

See how RE-TEC runs in a retail portfolio.

Book a Demo